AdvancedImaging.Vet · Service

When your scanner goes down, here's who shows up

You call one place. For non-multidetector CTs, Patterson has two dozen service techs supporting your CT. For multidetector units and MRI, Block Imaging's field engineers handle the diagnostics and repair.

Get help with a system you own Plan service for a new system

Coast-to-coast field coverage

~2,000service professionals in Block Imaging's national network

4-houronsite response available in many markets

Same / next dayresponse planned for most other U.S. locations

40,000+tested parts in stock

All 50 statescoverage across the United States

What you actually get depends on your system, your location and your written agreement. I'll tell you what applies to you before you sign.

What happens when you call

Tell us what's wrong

The system, what it's doing, and how it's affecting patients.

We troubleshoot by phone or by remote control first

A lot gets solved or narrowed down remotely.

The right person and part get sent

Not just the nearest technician.

You're back to scanning

The work is documented and your team is walked through anything that changed.

Coverage by type of system

Veterinary CT

NewTom and MyVet

Warranty-backed support on qualifying new systems, coordinated through Patterson.

Multidetector CT

GE, Siemens, Philips, Canon/Toshiba

Preventive and repair service on eligible systems, even if you bought it somewhere else.

MRI

Engineers who know magnets, cooling and coils, plus preventive maintenance on eligible systems.

Sort out service before you need it

Tell me what you have, or what you're thinking of buying, and I'll lay out the coverage options and what response time to expect.

Plan service for a new system Get help with a system you own

Last reviewed: September 20, 2026. Sources: Block Imaging CT service, MRI service, all-50-state coverage, and current written service terms. Coverage and response commitments vary by system, location, parts availability, and agreement.